ClearLevel (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application at clearlevel.app, the ClearLevel app for iPad, and related services (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use the Services:
- Account Information: name, email address, company, and role within your organization.
- Customer Content: projects, bids, documents, drawings, PDF annotations, and related data you upload or create.
- Device Information: device identifiers and device name used to pair and manage the ClearLevel iPad app.
- Usage Data: information about how you interact with the Services, such as features used and actions taken.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, operate, maintain, and improve the Services.
- To authenticate users and securely pair and sync iPad devices with your account.
- To communicate with you about your account, security, and service-related updates.
- To provide customer support and respond to your requests.
- To comply with legal obligations and enforce our terms.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Within Your Organization: Customer Content and account information are accessible to authorized members of your company workspace according to their roles and permissions.
- Service Providers: We use trusted third-party providers (such as Google Firebase for authentication, database, storage, and hosting) who process data on our behalf under appropriate confidentiality and security obligations.
- Legal Requirements: We may disclose information if required by law or in response to a valid legal request.
- Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets, subject to this Privacy Policy.
4. Data Security
We implement reasonable technical and organizational measures, including encryption in transit, to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We will delete or anonymize information when it is no longer required, subject to legal and contractual obligations.
6. Your Rights
Depending on your location, you may have the right to:
- Access and update your personal information.
- Request deletion of your personal information.
- Opt out of non-essential communications.
- Withdraw consent where processing is based on consent.
7. Camera and Permissions
The ClearLevel iPad app requests camera access solely to scan the pairing QR code shown in the web application. We do not access your photo library, and camera input is not stored or used for any other purpose.
8. Children's Privacy
The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: alex@clearlevel.app